Workshop Coordinator

Workforce Staffing Ltd

+2
Birmingham, England, United Kingdom

+2
Birmingham, England, United Kingdom

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About

Workshop Co-Ordinator Location: Kings Norton Salary: £30,000 - £40,000 D.O.E. Position: Full-Time Contract - Permanent Job Summary: The Workshop Co-Coordinator is responsible for managing workshop operations, delivering excellent customer service, handling repairs, processing warranties, and ensuring smooth communication between customers, staff, and manufacturers. This role plays a key part in achieving store targets by promoting repairs and servicing while maintaining up-to-date product knowledge. Key Responsibilities: Welcome customers, assess their needs, and provide recommendations Process transactions and manage workshop operations using the computer system Provide outstanding customer service and professionally handle complaints Answer and direct calls within the department and across the business Supervise department staff and coordinate work on customer and in-house machinery Prepare quotes, process invoices, and communicate effectively with customers Manage warranties, repairs, and servicing, liaising with manufacturers Report work progress to the General Manager and Director Maintain a safe, clean, and organised workshop environment If you have experience dealing with customer, overseeing a workshop/technician team and dealing with suppliers and manufacturers, this could be the ideal position for you. #INDOLLIE24

Nice-to-have skills

Communication
Customer Service

Birmingham, England, United Kingdom

Languages

English

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