Workshop Coordinator

Workshop Co-Ordinator

Location: Kings Norton  Salary: £30,000 - £40,000 D.O.E. Position: Full-Time

Contract - Permanent

Job Summary:

The Workshop Co-Coordinator is responsible for managing workshop operations, delivering excellent customer service, handling repairs, processing warranties, and ensuring smooth communication between customers, staff, and manufacturers. This role plays a key part in achieving store targets by promoting repairs and servicing while maintaining up-to-date product knowledge.

Key Responsibilities:

Welcome customers, assess their needs, and provide recommendations

Process transactions and manage workshop operations using the computer system

Provide outstanding customer service and professionally handle complaints

Answer and direct calls within the department and across the business

Supervise department staff and coordinate work on customer and in-house machinery

Prepare quotes, process invoices, and communicate effectively with customers

Manage warranties, repairs, and servicing, liaising with manufacturers

Report work progress to the General Manager and Director

Maintain a safe, clean, and organised workshop environment

If you have experience dealing with customer, overseeing a workshop/technician team and dealing with suppliers and manufacturers, this could be the ideal position for you.

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