Help Desk Representative
Idealforce LLC
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
About
position available immediately for a Help Desk Representative to join our customer in Phoenix,AZ. This is Onsite Position.Please find below additional details about this job.Local Candidates.Job Description:Answering incoming calls for IT-related support.Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.Assist with Active Directory password resets, VPN tunnel configurations, etc.Provide excellent customer service in high stress or contentious situations.Work with vendors to identify root cause issues.Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.Required SkillsIT Help Desk Experience (Willing to work 11pm-7am shift)Preferred SkillsCompTIA A+ certificationPrevious experience working for DPS or law enforcementTHIRD PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Languages
- English
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