About
Location: Brooklyn, NY Hybrid (3 days onsite -Brooklyn, NY / 2 days remote) Duration: May 1, 2026 – April 29, 2027 (1 year) Hours: 35 hours/week (Mon–Fri) Overview
Our client is seeking a QA Functional Tester to support the Customer Service Management System (CSMS), a critical platform used to manage non-emergency city services and public requests. This role focuses on testing enhancements, defect fixes, and system upgrades within a Microsoft Dynamics CRM environment and associated digital platforms (portal, mobile, SMS). Key Responsibilities
Review requirements for completeness and testability; provide QA sign-off Develop test strategy, test plans, and detailed test cases Execute test cases and document results Track, report, and resolve defects using tools like Azure DevOps or JIRA Prepare test data and maintain test scripts Support deployments and contribute to regression/sanity testing Identify opportunities for automation and performance testing Maintain documentation (SharePoint, test systems, etc.) Collaborate with cross-functional teams and stakeholders Required Qualifications
8+ years of QA experience in complex enterprise environments Strong experience with Azure DevOps (TFS/VSTS) or similar SDLC tools Experience mapping requirements to test cases Experience testing web-based (HTML) applications API/Web services testing experience (Postman, SoapUI) Knowledge of CSV, XML, JSON data formats Familiarity with reporting/query tools (e.g., Dynamics CRM, Power Query, Access) Strong documentation, defect tracking, and communication skills Ability to work independently and drive tasks to completion Preferred Qualifications
Experience with Microsoft Dynamics CRM UI test automation (Selenium, UFT/QTP) SQL knowledge for data validation Experience testing mobile applications Understanding of SOA architecture, REST/SOAP APIs Exposure to NYC government environments
Languages
- English
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