Systems Administrator - 374

DSM-H Consulting

United States

United States

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About

Position’s Contributions to Work Group : - Maintains factory continuity and reduces downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure. - Owns and drives the ticket queue to closure (prioritizing high-impact issues), ensuring timely resolution and clear communication to stakeholders. - Acts as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams—coordinating troubleshooting, escalations, and follow-through. Improves service delivery and operational efficiency by identifying recurring issues, recommending fixes, and supporting standardization/self-service where - appropriate. - Supports digital/automation improvement initiatives (low-code/no-code apps, data transformation/visualization, process enhancements) to streamline support and operations. - Strengthens end-user experience and adoption through customer-focused support, training/basic guidance, and proactive communication. Typical task breakdown: - Act with urgency to resolve any issues that impact factory operations - Action incoming ticket queue - Action mobile device issues Interaction with team : - Team consists of 3 - Interface with team and working with factory floor folks when needed, shop floor supervisors. - Various levels Work environment : 5 days onsite Education & Experience Required: -
Associates degree preferred but not required. -
3+ years’ experience in IT and, if they have experience in a manufacturing environment that is a plus. Required Technical Skills (Required) - Ticketing systems (ServiceNow is ideal, Remedy, Atlassian Jira) - Familiarity with Microsoft technologies such as Office, SharePoint, Power BI, etc. - Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations. - Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs. - Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments Soft Skills (Required) - Strong verbal and written communication - Excellent customer service skills with a professional, approachable, and service-oriented mindset. - Strong teamwork, relationship building, and collaboration skills.

United States

Languages

English

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