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About
Marucci Sports, a wholly owned subsidiary of Fox Factory, was founded by two former MLB players and their athletic trainer who began handcrafting bats for some of the best players in the game from their garage in 2004. Fast forward to today, that dedication to quality and understanding of players' needs has turned Marucci into an All-American success story, the number one bat preferred by players and The Official Bat of Major League Baseball (MLB). Position Summary: The Team Sales Support Representative serves as the primary point of contact for the company's Team Sales representatives and customers, addressing inquiries and resolving complaints. These customers are members of baseball and softball organizations utilizing Marucci products and apparel. Position Responsibilities: Provide comprehensive support to Team Sales representatives regarding order fulfillment and issue resolution, communicating in person and via email. Serve as a primary point of contact for Team Sales customers—via phone, email, chat, or in person—offering product information and order assistance. Accurately collect and enter new or additional product/service orders. Address customer inquiries and complaints, escalating complex issues to the appropriate specialist or team member when necessary. Ensure effective resolution of customer problems and concerns. Maintain accurate customer accounts and detailed records of all interactions, inquiries, and complaints. Perform other assigned duties as required. Specific Knowledge, Skills or Abilities Required: Exceptional communication abilities, including active listening and clear articulation. Strong customer service orientation with a proven ability to effectively resolve grievances. Proficient computer skills and a demonstrated capacity to quickly learn and adapt to new software applications. Position Qualifications: Education: High school diploma or equivalent. Experience: Customer service experience recommended but not required. Work Environment and Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions. Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
Languages
- English
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