About
Duration: 3 years Location: Remote Top Skills Required: Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions. Three to five years' mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently; two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs. Three to five years' experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows). Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys. Experience writing or editing microcopy, including error messages, button labels, or status messages. Requirements: The content writer is responsible for writing UX content for Telecommunication.com, including e-commerce, account management, and chat flows for consumer audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines. Primary responsibilities: Take content from concept to publication, implementing Telecommunication digital experience standards and business objectives. Review and collaborate on design wireframes and comps to deliver the best customer experiences. Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as Telecommunication brand voice and tone. Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features. Core competencies & requirements: Bachelor's degree in English, communications, journalism, or equivalent experience. Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions. Three to five years' mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently. Two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs. Three to five years' experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows). Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys. Experience writing or editing microcopy, including error messages, button labels, or status messages. Strong attention to detail and a knack for communicating complex concepts clearly and concisely. Agile or development cycle experience (one+ year preferred). Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus. Experience with conversation design a plus.
Languages
- English
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