Service Dept. - Service Advisor

Location: Albuquerque, NM

Quality Buick GMC has an immediate opening for an Automotive Service Advisor. This is an exceptional opportunity for a customer-oriented professional who enjoys fast-paced, people-first service. You'll be the advocate for a large and growing customer baseowning the experience from write-up through delivery. This is a commission-based service sales role with clear growth potential.

• High-earning commission structure with strong traffic and loyal customer base
• Flexible schedule: MondayFriday with a rotating Saturday (7:30 AM1:30 PM)
• Comprehensive benefits (medical, dental, vision, retirement)
• OEM training and ongoing development
• Modern tools, repeat clientele, and supportive leadership

• Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines
• Translate technician findings into customer-friendly recommendations and secure approvals
• Build and present prioritized menus (maintenance, safety, value-based options)
• Coordinate with Parts and Technicians to keep work moving and communicate status updates
• Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance
• Close out RO's, review invoices, and deliver vehicles with confidence and clarity
• Proactively manage follow-ups to drive retention, CSI, and repeat business

• Proven customer service or sales background (automotive service experience preferred)
• Strong communication skills and a professional, empathetic approach
• Organized, detail-oriented, and comfortable managing a busy advisor lane
• Basic automotive knowledge; ability to explain repairs in plain language
• Proficiency with DMS/Shop systems; Reynolds & Reynolds experience is a plus
• Valid driver's license and insurable driving record

• Customer Satisfaction Index (CSI) and retention
• Effective labor rate and hours per RO
• Menu presentation rate and approved services
• Cycle time, on-time promise accuracy, and comeback prevention
• Documentation completeness and warranty/OEM compliance

• Commission-based compensation with performance incentives
• Health, dental, vision, and retirement benefits
• OEM training and professional development
• Supportive team culture and stable workflow

Quality is a great place to build a career. We take pride in doing right by our customers and our teampairing professional standards with a supportive culture. If you're customer-centric and driven to grow, we'd love to talk.