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About
Investigate and resolve complex technical issues for strategic customers, including performance and compatibility challenges Serve as a liaison between client stakeholders and product teams, scoping technical requirements and driving issue resolution Proactively identify technical risks and advise customers on best practices for system configuration and compliance standards
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience 5-8 years of experience in a technical, customer-facing role such as support engineering or solutions engineering Strong understanding of web application architecture, cloud computing, networking fundamentals, and database systems Working knowledge of healthcare IT Analytical proficiency with logging and visualization tools; SQL knowledge is a plus
Languages
- English
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