About
Filterbuy, a leader in the air quality and manufacturing world, is seeking a Sales Operations Support professional who will be responsible for developing and maintaining internal relationships, serving as the primary point of contact and resource for Outside and Inside Sales representatives within Filterbuy Business. Responsibilities include, but are not limited to: Monitor Slack, email & phone for communication for support requests Respond to incoming support requests in a timely and professional manner Maintain a high level of business, system, process and procedure knowledge to communicate consistently and cohesively Review order status and provide updates on estimated shipping dates when requested Provide Shipping/Tracking information upon request Changes & Documentation of Tax Exemption status Enable/Update 30 day credit term Eligibility Locate/provide receipts & invoices when requested Answer basic billing questions Vendor form completion and record keeping Update account contact information when appropriate Place orders/review and process Purchase Orders when assistance requested Complete Order Cancellations Handle Special Shipping Instructions Handle customer concerns with damaged or missing items; issue replacements Handle customer return requests; process refunds General troubleshooting and problem resolution Manage quote discounts Complete outsourcing requests for non-stock items Assist with periodic data clean up and correction Internal Relationship Building Develop and maintain internal relationships with various departments/business partners to include: Direct management/supervisory team Business Development Specialists & Inside Sales Representatives Accounts Receivable and Chief Financial Officer Customer Experience and C.E. Management Team Business Marketing Lead Plant Supervisory team and other key personnel at all plants/distribution centers IT/ Development Team External Partner Relationship Building Outside vendors for non-stock sourcing Fedex Business Partner Daily/Weekly Tasks Daily Monitoring of plant, business team and customer service slack channels Attend Weekly meetings (to be determined and subject to change) Required skills and qualifications: Working knowledge of air filters and HVAC systems Ability to work 9-6 CST or 8-5 MST Comprehensive knowledge of Pipedrive Comprehensive knowledge of Supplybuy Comprehensive knowledge of Django Admin and Customer Dashboard Thorough Knowledge of Gmail and email systems General knowledge of Just Call General knowledge of ZoomInfo General knowledge of Google Suite General knowledge of Microsoft 360 General knowledge of Adobe Acrobate Excellent Interpersonal Skills Effective verbal and written communication skills Effective presentation skills Display empathy and courteousness Active Listening skills Forward and strategic thinking Professional and Polite demeanor Display Integrity and Honesty Rapport building capability Time management Self motivation and accountability Analytical/Trouble shooting skills/problem solving skills Organizational skills Flexibility/Resiliency to interruptions Attention to detail and accuracy Benefits: Competitive salary Comprehensive benefits package including health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Remote work environment Company Overview We are a leading ecommerce company with a mission to deliver high-quality products and exceptional customer experiences. As we continue to grow, we're looking for a Sales Operations Support professional who will focus on providing administrative and operational assistance to the sales team to improve efficiency and effectiveness. Filterbuy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other legally protected category.
Languages
- English
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