Retail Supervisor- Part TIme

The Retail Supervisor plays a key role in supporting the day-to-day retail operations for Lehigh Valley Phantoms. This position is responsible for overseeing game day and non-game day store operations, leading part-time staff, and delivering a high-quality fan shopping experience that drives revenue and brand engagement.

• Supervise and lead retail staff during game days and events, ensuring strong customer service and operational efficiency
• Assist in executing daily retail operations, including opening/closing procedures, cash handling, and POS management
• Train, coach, and motivate part-time team members to meet sales and service expectations
• Ensure visual merchandising standards are maintained in alignment with brand guidelines
• Support inventory management processes, including stock replenishment, cycle counts, and organization of back-of-house areas
• Assist in implementing promotions, special events, and new product launches
• Monitor sales trends and provide feedback to leadership on opportunities to improve performance
• Maintain a clean, organized, and safe retail environment

• Previous retail or supervisory experience preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Flexibility to work nights, weekends, and holidays, including all home games and events
• Basic understanding of retail operations, POS systems, and inventory control
• Passion for sports and delivering exceptional fan experiences

• Experience in sports or entertainment retail environments
• Knowledge of inventory systems and merchandising strategies
• Proven ability to drive sales and motivate a team

• Ability to stand for extended periods
• Ability to lift up to 30 lbs.
• Comfortable working in a high-energy, crowded environment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.