Shift Manager

4845 S. Suncoast Blvd., Homosassa, FL

Title: Shift Manager (SM)

Purpose of the Position: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

Essential Functions: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.

• Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
• Achieves planned/budgeted profits, as communicated by the RGM. This involves:
• Using established control systems and procedures to measure actual results and to identify deviations from planned results.
• Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
• Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
• Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
• Controls cash drawers and team member "banks", following all established manual and computer procedures.
• Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.
• Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.
• Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

• Maintains positive customer relations, which includes:
• Assurance of personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
• Assurance of a comfortable environment for customers.
• Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
• Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.
• Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
• Ensures customers receive prompt, quality service.
• Ensures quality ingredients are used to prepare all products.
• Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
• Restrooms.
• Table tops; booth backs and seats; and chair seats.
• Silverware, plateware, and glassware.
• Dining room floors.
• Salad bar.
• Implements new or approved changes in policies, procedures and/or operation standards.

• Building relationships with team members based on mutual trust and respect.
• Communicating and following the Daland "5 Star" Vision and Core Beliefs.
• Promoting teamwork.
• Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
• Informing the RGM of all team member grievances.
• Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
• Assuring compliance with various governmental regulations.
• Communicating effectively with the crew and management team.
• Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
• Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.
• Continuously recruiting and taking applications from job candidates.
• Utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
• Making recommendations to the RGM regarding the best qualified candidates.
• Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
• Following Company training policies and meeting Pizza Hut Training Standards.
• Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
• Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
• Activating team member behavior.
• Evaluating team member behavior.
• Responding to team member behavior with consequences.
• Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
• Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
• Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
• Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
• Documenting required payroll data for team members, including accurate recording of hours.
• Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
• Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

• Engaging in positive community/public relations for Pizza Hut.
• Providing input for promotional ideas.
• Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
• Properly executing authorized marketing programs, including new product tests.
• Taking initiative to recommend new opportunities for increasing business.

• Conducting routine Preventive Maintenance on the facility and equipment.
• Taking corrective actions pursuant to the RGM's safety inspections.
• Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
• Maintaining cleanliness and sanitation in all areas of the restaurant.
• Organizing all work space to ensure ease of operation.
• Providing a quality work environment that is safe and complies with all OSHA regulations.
• Cleaning and organizing refrigeration units.
• Ensuring floors are clean and free from obstruction.
• Keeping HVAC vents and filters clean.
• Ensuring trash is disposed of promptly and according to security procedures.
• Ensuring parking lot and grounds are