Inbound Customer Support RepresentativeVXI Global Solutions • Johns Creek, Georgia, United States
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Inbound Customer Support Representative
VXI Global Solutions
- Johns Creek, Georgia, United States
- Johns Creek, Georgia, United States
About
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in Morrow, GA in our world-class contact center.
You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction.
What You'll Be Doing
- Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.
- Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues.
Languages
- English
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