2nd Line IT Support
IT Zero Ltd
- Borehamwood, England, United Kingdom
- Borehamwood, England, United Kingdom
About
- Provide first and second-line technical support to end-users for IT infrastructure, including hardware, software, and network-related issues.
- Troubleshoot and resolve user problems via phone, email, or remote access tools.
- Document and track all support requests using ticketing systems.
- Support users with Windows and Mac OS operating systems, including troubleshooting software installations and configurations.
- Assist with deploying and managing software packages using SCCM or similar tools.
- Troubleshoot network connectivity issues, including TCP/IP configurations and DNS resolutions.
- Assist with setting up and troubleshooting network devices such as Ubiquiti switches and access points.
Requirements:
- Previous experience in a similar role providing technical support to end-users.
- Strong knowledge of IT infrastructure components, including hardware, software, and networking.
- Familiarity with Azure AD, Intune and Microsoft Entra for user and computer management.
- Proficiency in using ticketing systems such as Autotask, ServiceNow or Jira to track support requests.
- Experience with supporting mobile devices (iOS and Android) in an enterprise environment.
- Knowledge of Mac OS and Windows operating systems, including troubleshooting software installations and configurations.
- Familiarity with SCCM or similar tools for software deployment and management.
- Understanding of TCP/IP networking protocols and troubleshooting network connectivity issues.
- Basic knowledge of Linux-based systems is a plus.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Permanent
Pay: £28,750.00-£32,000.00 per year
Ability to commute/relocate:
* Borehamwood WD6 1SL: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Which RMM(s) have you used before?
* What is your preferred EDR?
* Do you have experience with VoIP systems? If so, which one(s)?
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 3 years (required)
* Customer service: 3 years (preferred)
* Networking: 2 years (required)
* Microsoft 365: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Languages
- English
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