Visitor Services Representative I

Mass Audubon's Boston Nature Center Sanctuary is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative plays an important, integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Responsibilities

• Greet and provide information to members, visitors, and guests regarding the visitor center, sanctuary, trails, programs, and Mass Audubon in general
• Answer phone calls, monitor voice mail, and provide information, guidance, and direction
• Assist with the collection of program payments
• Update visitor signage, brochures, and bulletin case information
• Understand and promote membership opportunities
• Use a cash register and credit card machine for sales
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handle opening and closing procedures, including end-of-day register sales tallying
• Assist with the set-up and clean-up of rentals taking place in the building, and on the property
• Assist with visitor services, volunteer training, and work cooperatively with volunteers
• Work with Property staff to monitor trail conditions
• Support sanctuary events and activities with operational tasks as needed
• Provide visitor services duties at other sanctuaries within Greater Boston Region where necessary
• Attend staff meetings and trainings when requested
• Assist in cleaning and sanitation
• Occasionally assist during peak periods such as holiday weekends or special events

Qualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves

• At least 21 years of age
• Excellent people skills and enthusiasm for a team working environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills, including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
• CPR/First Aid Certification or willingness to get certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice to Haves

• Associate's degree or equivalent experience
• Customer Service/Visitor Service experience
• Formal training or other experience in either the natural sciences or education

Compensation, Benefits and Perks This position's pay range is $20.00-$23.00 per hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays.

Work Schedule This is a part-time, year-round position, 19 hours per week including one weekend day from 10:00am-4:00pm.

Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.