Weekend Opener Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential duties and responsibilities include:

• Greeting members, prospective members and guests, providing exceptional customer service.
• Handling all front desk related activities including:
  • Answering phones in a friendly manner and assisting callers with a variety of questions, correctly going through info call scripts.
  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours and properly presenting membership rates.
  • Facilitating needed updates to member's accounts.
  • Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
  • Assisting in maintaining the neatness and cleanliness of the club.
    • Completing daily cleaning tasks within first hour of your shift
    • Helping complete priority cleaning list each day
    • Completing walk-arounds and bathroom checks every 20 minutes
    • Helping complete any special cleaning projects per Club Manager
  • Keeping tour % at or above 60%
  • Keeping PE@PF % at or above 60%
  • Always wearing PF shirt and nametag
  • Enforcing all Planet Fitness member rules and policies
  • Following all Planet Fitness staff member policies and procedures

Qualifications/requirements include:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical demands include:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.