About
structured project execution, high-quality documentation, and seamless transition to managed services operations . The ideal candidate brings strong foundational project management skills aligned with PMI standards, with a particular strength in documentation, process adherence, and lifecycle governance. This role operates in a hybrid model, requiring
2 days onsite per week
to support collaboration with internal teams and client stakeholders. Key Responsibilities Support and manage projects across the
full lifecycle , including initiation, planning, execution, delivery, and transition to managed services Develop, maintain, and enforce
comprehensive project documentation , including project plans, schedules, RAID logs (risks, assumptions, issues, dependencies), runbooks, and knowledge transfer materials Ensure successful
handoff to operations/NOC/Service Desk , including complete and accurate documentation, SLA alignment, and readiness validation Track project progress against scope, schedule, and budget, escalating risks and issues as needed Coordinate cross-functional teams including engineering, service delivery, and customer stakeholders Facilitate project meetings, status updates, and stakeholder communications with clear, consistent reporting Align deliverables with
MSP service catalog, SLAs, and contractual requirements Assist with onboarding activities such as environment discovery, documentation standardization, and monitoring/tool setup Maintain accurate records within PSA/RMM and project management tools (e.g., ConnectWise, Autotask, JIRA, or similar) Support change management processes and ensure proper documentation of all scope or service changes Contribute to
continuous improvement of PMO standards , templates, and documentation practices Ensure compliance with internal governance, quality standards, and lifecycle checkpoints Qualifications Bachelor’s degree or equivalent experience 3–6+ years of project coordination or project management experience in an
MSP, IT services, or consulting environment Familiarity with
PMI methodologies and standards
(CAPM, PMP, or progress toward certification preferred) Demonstrated strength in
project documentation and organization
(this is a core requirement) Experience supporting projects through
full lifecycle delivery , including transition to operations Working knowledge of IT infrastructure, cloud (Azure/AWS), or networking environments Experience with tools such as Microsoft Project, Excel, JIRA, ConnectWise, or other PSA platforms Strong written and verbal communication skills, with the ability to clearly document technical and non-technical information Ability to manage multiple priorities and adapt in a fast-paced MSP environment Comfortable working in a
hybrid model (2 days onsite weekly) Core Competencies Project Lifecycle Coordination Documentation Excellence & Standards Compliance Stakeholder Communication Risk & Issue Tracking (RAID Management) Service Transition & Operational Readiness Time Management & Organization Continuous Process Improvement
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.