Senior Project Manager

Salary   D ependant on experience  

Location Hybrid with ability to commute to key TP UK Site  (Glasgow / Manchester / Bristol)  

Contract Permanent   

Hours 37.5 hours per   week. F lexibility required   

Role Overview   

You will be accountable for  the successful   delivery of  strategic Projects and Change within a  fast paced   environment.   This will include operational and business change, IT change governance and strategic activity as defined by the business  through the effective  management of  multi-disciplined project teams and using planning tools including MS Project   and wider MS Office tools.   

You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.   You will have experience in managing,  coaching   and developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement.   

The ideal  candidate must   have experience in account management,  3 rd   party (Internal and External) vendor management,  project  management   and/or operations  management  within a  Contact Centre environment. You must   be a ble to manage simultaneous complex   projects and work   acr oss internal and external teams and  demonstrate   an ability  and experience of conflict management   to resolution.  

Key Tasks/Responsibilities   

• Organizing project teams, assigning individual responsibilities, developing project schedules, and  determining   resource requirement  

• Monitoring and reporting on the status of projects including cost, timing, and staffing  

• Ensuring adherence to internal and external Quality, Compliance and Regulatory standards  

• Identifying/resolving obstacles to completing project on time and to budget  

• Manage multiple, interrelated projects  

• Serves as  final   decision/opinion maker in the area, coaches,  mentors   and trains others  on   the area of expertise.  

• Ensures  appropriate policies , processes & standards are developed and implemented to support short to medium term tactical direction.   

• Programme   governance oversight across full suite of Projects to ensure delivery to  required   standard and wider internal and external stakeholder reporting  

• Client engagement and relationship building to manage the successful delivery of change   

• Delivers change in line with a s trong Prince2  methodology   (Planning, Governance, Reporting) ,   

• Oversee s trong Risk  &   Issues Management and reporting.  

What are we looking for ?  

• Able to  demonstrate   strong IT skills, including  a full MS Office suite  

• Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.  

• Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.  

• Thrive s   in a  fast paced   environment  

• Must have experience of sole responsibility for  end-to-end   project delivery within a  Contact C entre  or similar  environment  

• Experience of external customer facing projects  

• Outstanding stakeholder relationship skills (internal and external)  

• Experience in managing teams through the full employee lifecycle  

• Proven delivery of cross functional projects, ideally including over £1m initiatives  

• Experience of operational improvement projects, TUPE, IT a pplication development and deployment projects , telephony projects  

• Current  Prince 2 Practitioner   qualification   (Agile qualification preferred)  

• Educated to degree level or equivalent  

So   who are we?   

While you may not have heard of us,  it’s   likely you will have spoken to us at some point. We have sites in over 50  countries   and we talk to customers in more than 66 different languages and dialects on behalf of major international companies.  We’re really proud to say we are the biggest in the world.   Impressive, right?  

In the UK we  operate   out of multiple locations and  provide   a diverse range of contact centre solutions. You could call us experts in the call centre services industry... it’s   what we call ourselves .   Whether  you’re   working in one of our locations, or from a clients’ own centre or even based in one of our  International   contact centres, Teleperformance can really offer you a world of opportunities.   

Our passion is what led us to achieve the number 1 spot in our  market   and it is also what helps our clients to achieve what once may  have  seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.  

So why wouldn’t you want to join us?  
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