MCR Supervisor

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At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

As the MCR Supervisor, you will play a pivotal role in overseeing the Master Control Room (MCR) operations. Your mission? To ensure a reliable and efficient service in our dynamic 24/7 broadcast environment. You’ll coordinate people, processes, and technology to support high-profile live outputs, working closely with internal teams and external partners to maintain our high operational standards. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is the opportunity for you!

• Supervise MCR shift operations in a 24/7 environment.
• Manage the MCR team, focusing on wellbeing, development, culture, and performance.
• Create an engaging MCR environment during high-profile events.
• Coordinate staff rosters, ensuring the right skills are available for each event.
• Oversee day-to-day MCR activities, including fault investigation and resolution.
• Ensure the team is fully trained and prepared for all scheduled events.
• Encourage effective delegation and knowledge sharing within the team.
• Represent the MCR in internal and external communications.
• Contribute to planning future operational requirements and events.
• Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
• Attend operational, planning, and project meetings to influence decision-making.
• Define and maintain MCR technical workflows and systems, including SOPs.
• Document and train on new workflows and systems.
• Troubleshoot technical issues and escalate faults as needed.
• Write and compile detailed reports on MCR issues or outages.
• Undertake additional duties to support MCR operations.
• Manage a team of 10+ direct reports on shift.

• Previous supervisory or managerial experience, including recruitment and team culture.
• Experience in staff training and maintaining/updating SOPs.
• Thorough understanding of MCR systems, equipment, and broadcast delivery models.
• Ability to identify project impacts and propose mitigating solutions.
• Expertise in troubleshooting technical issues and developing effective workarounds.
• Operational knowledge of MCR technology, including SDI and IP video/audio routing.
• Understanding of IT networking infrastructure.
• Experience with broadcast control systems, ideally BNCS and Nevion Video IPath.
• Familiarity with various video standards, including UHD.
• Understanding of video and audio timing principles.
• Knowledge of tools for diagnosing video/audio issues.
• Experience with professional satellite contribution equipment.
• Familiarity with contribution standards like J2K, H264, and HEVC.
• Understanding of operational requirements for Ingest, Playout, and Production facilities.
• Experience in creating operational processes in collaboration with teams.

The MCR operates 24/7/365. This role is shift-based, requiring a 40-hour work week that includes weekends and public holidays.

This position is advertised as onsite, meaning all working hours will be carried out at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and how they manifest in our daily work. We look forward to discussing them with you during your interview!

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you require adjustments or accommodations during the application or recruitment process, please let us know how we can assist you.