About
IT Desktop Support Technician
to provide
onsite IT infrastructure and end-user support . The ideal candidate will have strong expertise in
hardware/software troubleshooting, desk-side support, and network fundamentals , along with excellent customer service skills. Key Responsibilities Provide
desk-side support and PC break/fix services Troubleshoot
hardware, software, and operating system issues Install, configure, and support
desktops, laptops, printers, and peripherals Perform
desktop imaging and application installation Provide
smart hands support
for IT and networking equipment Troubleshoot
network connectivity and cabling issues Support
LAN/WAN environments and basic networking tasks Manage and resolve incidents using
ticketing tools (ServiceNow / Remedy) Perform
root cause analysis and problem management Ensure timely resolution of issues while meeting SLA requirements Technical Requirements Minimum
3+ years of IT infrastructure field support experience Strong knowledge of: TCP/IP, DNS, DHCP, VPN, RDP Windows OS (Mac/Linux preferred) Experience with: Desktop imaging and application support Printer and peripheral troubleshooting Network devices (routers, switches, firewalls) Ability to handle
hardware installation, maintenance, and troubleshooting Experience with
end-user network cabling issues Smart Hands Support Hands-on support for: Monitors, keyboards, mice Printers, scanners, fax machines Routers, switches, firewalls Racks, cabinets, and patch panels Preferred Qualifications Associate Degree in Electronics or related field CompTIA A+ Certification
(preferred) Vendor certifications (Dell, Lenovo, etc.) are a plus Non-Technical Skills Strong
communication and customer handling skills Ability to work
independently and in a team environment Proactive, result-oriented mindset Strong
problem-solving and analytical skills Ability to work under pressure and meet deadlines Additional Requirements Ability to
lift/move equipment up to 50 lbs Flexible to work
varied schedules if required
Languages
- English
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