Manager, IT Communications

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Manager of Communications is a key member of American’s Global Engagement team, which includes the airline’s Corporate Communications function. In this role, you’ll serve as a strategic communications consultant and hands-on executor, supporting the airline’s corporate functions to deliver clear, compelling, and actionable messaging to team members across the enterprise and external stakeholders.
• You’ll help bring to life how American is empowered by technology, and how the work of the IT team is driving the business forward.  

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Serve as a communications advisor to Corporate or IT team leaders, helping shape messaging strategies that support key technology initiatives
• Translate complex initiatives into clear, engaging communications for leaders, team members and external audiences
• Develop and execute tactical communications plans across multiple channels (press releases, intranet, video, events, etc.)
• Create toolkits, talking points, and other resources to equip leaders with what they need to communicate effectively with their teams
• Source, craft, and share compelling stories that highlight the impact of People programs — showcasing team member experiences, leadership voices, and moments of pride and inspiration across internal and external platforms
• Support enterprise-wide events and campaigns that reinforce how American is empowered by technology, including town halls and engagement activations
• Collaborate with cross-functional teams  – in communications and across the business – to ensure alignment and consistency
• Mentor junior team members and contribute to a high-performing, collaborative communications team

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in Journalism, Communications or relevant field
•    5 years relevant work experience in communications in a corporate or agency setting

Preferred Qualifications- Education & Prior Job Experience

•    Previous experience communicating about corporate or technology matters
•    Previous experience effectively leading teams, internal and external partners, connecting workgroups and teams to ensure strategies and impacts are clearly understood
•    Demonstrated  media relations experience with a proven track record of  sourcing and pitching stories to trade publications and/or traditional media outlets, with a focus on elevating HR initiatives and company culture.

Skills, Licenses & Certifications

•    Is relentlessly hardworking, with a passion for thriving in high-volume environments, and excels at juggling multiple projects at one time
•    Writes like a pro and manages media with ease
•    Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
•    Collaborates effectively with other managers and department leadership
•    Embraces/adopts American’s Leadership Model and Leadership Attributes

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.