Patient Experience Representative - Urodynamics (100% Onsite)

Position Summary:
The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology.
As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Urodynamics Program.
Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications
Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: Monday-Friday, 8am-430pm. The representative will float to Waltham 1x a week on Fridays.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).