SunWatch Technician

Req number:

Employment type:

Worksite flexibility:

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a SunWatch Technician to monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. This position will be full-time and onsite in Orlando, FL. The schedule for this opportunityis Sunday - Wednesday, 2pm - 12:30am EST.

What You'll Do

• Monitor and Troubleshoot Networks

• Monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies

• Field incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions

• Dispatch & Coordinate Field Technicians to Respond to Toll Sites

• Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment

• Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client

• Document Calls and service results

• SunWatch technicians document all incoming calls and record the technical issues addressed in each call

• Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call

What You'll Need

Required:

• The SunWatch Technician must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills

• Familiarity with Remote Troubleshooting – must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment

• Computer Skills – must have knowledge of computer operating systems minimum Microsoft Windows

• Customer Service – must be able to resolve customer issues either via email or by telephone in a timely manner

• Analytical Thinking – must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations

• Problem-Solving Skills – must be able after diagnosing system problems to follow through until issue is resolved

• Communication Skills – must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues

• Associate degree in electronics, computer science, network engineering, or information technology. (Minimum one year of real-world experience with reputable company in the IT field also acceptable)

• Knowledge of local area networks, wide area networks and remote troubleshooting

Preferred:

• CompTIA A+ certification

• Linux/Unix experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.