HIGH TECH First Line Support Engineer

Introduction text
We are: a dynamic global high-tech company offering exciting challenges. We seek: smart, ambitious heads and capable hands to enhance our 390-strong team and write the next chapters of our success story. Interested?
We’re a leading developer of highly advanced micro- and nanofabrication equipment and solutions, and we’re looking for talents and professionals that prioritize personal responsibility and results orientation. Together, we will take nanotechnology to the next level! What we do enables our customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow.
We are looking for a self-driven and hands-on First Line Support Engineer who is fascinated by nano-precision EBPG systems and the world of NanoFabrication. This position is primarily based at our office in Best, providing you with a dedicated workspace we also offer the flexibility to achieve a healthy work-life balance by allowing remote work options.
Your mission
As a First Line Support Engineer you will play a crucial role as the central knowledge hub of our Service organization. You will be responsible for providing technical support to our customers, troubleshooting system issues and ensuring smooth operation of our nano-precision EBPG systems. Additionally, you will supervise and coordinate all field actions, serving as the go-to person and point of contact for our Field service engineers.
Your responsibilities
You enable our Service organization in our ambition to prevent issues from happening or mitigate customer impact, by taking initiative on setting up improvements, sharing knowledge and identifying structural issues.
You are the first point of contact for our Raith EBPG customers.
The primary task ...