Service Delivery Manager - EUC

When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list. Here is an opportunity is to be part of HCL Technologies.
*Title of role – Service Delivery Manager (SDM)*
*Location – Dusseldorf, Germany*
*Employment Type – *Permanent
*Experience level needed *– 15+ Years.
*Position will report into – *GeneralManager
*Role definition*
We are looking for a dedicated Service Delivery Manager to be responsible for maintainingstrong customer relationships and improving our services to maintaincustomer satisfaction. You should be able to focus on maintainingservice level agreements, ensuring service quality, and managing client relationships.
*Expected qualification and critical experiences –*
· German language proficiencyis a mustfor this role.
· You should have a minimum of 15 years of relevant experience in Infrastructure and 6+ experience in similarrole.
· You should ...