Room Service AssociateUnited Health Services • Johnson City, Tennessee, United States

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Room Service Associate

United Health Services

Johnson City, Tennessee, United States

Johnson City, Tennessee, United States

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About

Job Responsibilities * Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit * Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort * Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation * Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques * Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy * Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates * Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen * Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels * Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences * Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines * Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs * Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy Position Qualifications Preferred:
High School or Equivalent
Work Environment
As a Room Service Associate, you'll work in a fast-paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperatures—including brief periods in extreme heat or cold—as you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)—including a cutting glove, apron, goggles, safety shoes, and chemical-resistant gloves—is required to ensure your safety while performing daily tasks. ? Age of Patients Served
All Age Groups HIPAA Roles-Based Access to Patient Information
None - No access to patient information - Level 0

Johnson City, Tennessee, United States

Languages

English

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