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Friedmans Home Improvement
Sales Tech - Deco Bath - Full Time - Ukiah
- +1
- United States
- +1
- United States
About
Job Location Ukiah Store - Ukiah, CA
Position Type Full Time
Salary Range $20.11 - $28.35 Hourly
Description
Summary
Sells product such as but not limited to hardware, plumbing, electrical, tools, lumber, building materials, garden tools, and paint by performing the following duties.
Essential Duties and Responsibilities include but are not limited to the following.
Other duties may be assigned.
Demonstrate extensive product knowledge and use of merchandise when servicing customers in a minimum of three "hard-line" departments
Mentor and train Sales Specialists I and II with product knowledge and computer skills to better serve the customer.
Service all customers in your area or phone inquiries in the most expeditious, accurate and courteous manner. Constantly upgrade product knowledge in your area and of all merchandise locations throughout store. Assist customer by walking them to the proper department and personally finding product. Strong understanding of computer system and able to complete customer inquiries, quotes and orders as needed
Determine customers' needs by finding requested product or selling them a related or substitute item. Responsibilities include selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data. Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
Cuts lumber, rope, wire, or window shades to specified size.
Obtains merchandise requested by customer from shelves, overheads or warehouse
Maintain merchandising responsibilities as needed such as re-facing and down stocking
Insure that all product locations have current and appropriate bin labels, back tags, or signage as necessary. Actively utilize computer system in support of customer service and inventory accuracy.
Stocks shelves, counters or tables with merchandise
Hangs price tags for merchandise
Cleans shelves, counters and/or tables
Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed
Complete the required Product Knowledge Self-Study guides for a minimum of three departments with a passing score
Education and/or Experience
High school diploma or general education degree (GED).
Language Skills
Ability to read and interpret documents in the English language such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in the English language. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software and Inventory software.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb a ladder or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and outside weather conditions.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Design - Generates creative solutions; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Leadership - Accepts feedback from others.
Quality Management - Demonstrates accuracy and thoroughness.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; Works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Displays willingness to make decisions; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Qualifications
What's in Friedman's toolbox for Team Members: 401(k) match up to 100% on 3% and 50% on the subsequent 2% Incentive Plan in accordance with sales Medical, Dental and Vision bundled benefit plan Team Member discount on all merchandise Tuition reimbursement to further career path
Friedman's Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman's Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
Work experience
- Business Developer / Sales Development Representative
Languages
- English
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