Senior Technical Support Developer

A career as a Senior Support Developer on the Clearing it, Capital Markets team at National Bank means that you can specialize in application support and development in critical technology environments.

This position allows you to be at the heart of Operations. Resolve complex incidents and continuously improve applications, while working closely with several IT teams. You contribute to offering robust, high-performance and sustainable solutions in a demanding operational environment.

Your job

• Provide advanced technical support for the Clearing it team's critical applications, including analysis, diagnosis and resolution of incidents in production
• Develop and develop applications and support tools to improve the stability, performance and automation of operational processes
• Work on AWS cloud environments to support, maintain and optimise applications and their components
• Work with the development, infrastructure, security, database and operations teams to identify root causes and implement lasting corrective measures
• Participate in releases, post-deployment validations and support for new features in compliance with operational requirements
• Document and share knowledge related to architectures, support procedures and best practices in order to promote effective knowledge transfer

Your team

The Vice-President - Capital Markets is a team of specialists who work agile, proactively and collaboratively to ensure the reliability of systems and the continuous improvement of technological processes.

In Clearing it, Capital Markets, you are part of a team of passionate and committed colleagues, reporting to a manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational excellence. Our goal is to offer you maximum flexibility to promote your quality of life, particularly through a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

• A bachelor’s degree in computer science, software engineering or a related field, or an equivalent combination of training and 5 years of experience
• Significant experience in application development and senior technical support in complex or critical environments (L1/L2)
• Proficiency in AWS cloud environments and cloud architecture principles
• Proficiency in one or more programming languages, such as Python, JavaScript, C# or C++
• Experience with rest APIs, version control and modern development and operating practices
• knowledge of AVBAs (Excel, Access) for automation and operational support, considered a major asset

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!