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Senior IT Technician
BARR + WRAY LIMITED
- Glasgow, Scotland, United Kingdom
- Glasgow, Scotland, United Kingdom
About
Setup, configure and repair staff computers, laptops and mobile devices to ensure optimal performance. Setup and configure user accounts and applications software. Troubleshoot hardware and software issues, provide end-user support, both on-site and remotely. Manage IT inventory, cyber security, and provide IT training.
Assist Barr + Wray’s IT support company with IT infrastructure troubleshooting, setup and configuration and maintenance work.
*Main Duties*
* *Troubleshooting and support:* Diagnose and resolve hardware/software faults, network connectivity issues, and peripheral device problems (printers, scanners).
* *System installation:* Set up and configure hardware (PCs, laptops, mobile devices) and software. Install and configure application software from Microsoft, Autodesk, Adobe and others.
* *System maintenance:* Maintain PCs, laptops, mobile devices operating system and applications software at the latest firmware/software update level.
* *User account management:* Manage, set up, and troubleshoot user accounts, permissions, and passwords. Remove former staff user accounts.
* *Security and data protection:* Perform regular backups, implement data security measures and investigate/deal with cyber threats.
* *Documentation:* Maintain existing IT procedures. Create new IT procedures.
* *Training:* Provide new and existing staff with IT training.
* *Hardware:* Identify replacement equipment for end-of-life hardware.
* *Software licencing:* Manage and renew software licences.
*Practical Skills & Experience*
* *Technical knowledge:* Solid understanding of computer systems, networks (LAN/WAN), operating systems (Windows), and hardware components. Microsoft 365 administrator level experience. Expert knowledge of Microsoft Word and Excel. Understanding of databases and SQL code.
* *Problem-Solving:* Strong diagnostic skills to identify and fix technical issues efficiently.
* *Communication:* Excellent interpersonal skills to assist non-technical users.
* *Experience and Education: *Typically requires 2+ years of experience in IT support, often paired with a degree in computer science or related certifications.
*Required Characteristics*
* Reliable and self-motivated individual.
* Ability to manage time effectively, handle multiple requests and work unsupervised
*Specific Job Requirements*
* Proven experience as an Senior IT Technician or relevant role.
* Physical ability to install, lift, and move computer equipment.
*Location *Glasgow Office. Occasional visits to Barr + Wray’s Dubai office.
*Salary *Dependent on experience
*Benefits *Pension + benefits
Pay: £24,420.00-£45,000.00 per year
Benefits:
* Canteen
* Casual dress
* Company pension
* Free parking
* Life insurance
* On-site parking
* Sick pay
Work Location: In person
Languages
- English
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