Customer Service RepresentativeSenci Power USA Inc. • Olive Branch, Mississippi, United States
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Customer Service Representative
Senci Power USA Inc.
- Olive Branch, Mississippi, United States
- Olive Branch, Mississippi, United States
About
*Location:* Olive Branch, MS 38654 (100% On-site, office environment)
*Reports to:* Customer Service Manager
*Company Overview*
We are a leading distributor/importer/manufacturer of outdoor power equipment and tools, including *gas generators, pressure washers, lawn mowers, water pumps, snow blowers, and garden tools*. We are seeking a mechanically inclined individual to support our customers after the sale.
*Job Summary*
The *Customer Service Representative* acts as the primary point of contact for customers needing trouble shooting, technical support, warranty assistance, and parts identification. This is an *office-based role* (not a field service role), but requires strong mechanical reasoning to diagnose issues remotely.
*Key Responsibilities*
* Respond to customer inquiries via phone, email, and ticket system regarding product operation, troubleshooting, and repairs.
* Diagnose mechanical and electrical problems on small engines (gasoline), pressure washers, pumps, lawn and garden tools, and electrical motors.
* Determine warranty coverage eligibility and process claims.
* Identify, order, and track replacement parts for customers/dealers.
* Document all service interactions in CRM system.
* Communicate with warehouse/logistics teams regarding service parts returns.
* Occasionally assist with technical documentation (exploded views, parts lists).
*Required Qualifications*
* *Mechanical aptitude* – understanding of 4-stroke/2-stroke engines, generators, water pumps, pressure systems, or basic electrical circuits.
* 1+ year of experience in customer service, technical support, or repair role (preferably with outdoor power equipment).
* Ability to read parts diagrams and technical manuals.
* Basic computer proficiency (MS Office, email, CRM).
* High school diploma or equivalent.
*Preferred Qualifications*
* *Prior experience* servicing any of the following: gas generators, pressure washers, lawn mowers (ride/push), water pumps, snow blowers, chainsaws, trimmers, or blowers.
* *Spanish language fluency* (spoken/written) – highly preferred.
* *French language skills* – a strong plus.
* Technical school or trade school background (small engine repair, mechanics).
*Work Environment & Schedule*
* Location: Olive Branch, MS 38654 (office setting – not remote)
* Standard business hours (e.g., 7 AM – 4 PM, 8 AM – 5 PM, Mon-Fri)
* Clean, climate-controlled office environment. No heavy lifting required (office role).
*Compensation & Benefits*
* Competitive hourly wage (based on experience)
* Health/Dental/Vision insurance
*How to Apply*
Please submit your resume via Indeed. *In your application, mention any mechanical or equipment repair experience you have (e.g., generators, mowers, pumps, etc.).*
Pay: $18.00 - $30.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person
Languages
- English
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