About
The EMS Program Manager is responsible for the execution of customer strategies related to multiple customers including all products/programs from new product introduction through volume production. You are responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong “Voice of the customer” to ensure achievement of customer commitments.
*Responsibilities:*
* Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
* Ensures successful new product introduction:
* Executes to NPI standard process and follow-on production
* Identifies and secures skills needed for effective transitions
* Sets appropriate expectations with customers
* Manages pricing and ECO prioritization during the process
* Understands and maintains customer product knowledge and roadmap
* Gains understanding of customer market and competition
* Establishes and monitors KPI’s related to E&O, PPV and inventory turns
* Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
* Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
* Schedules and prepares for Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
* Aligns topics and presentations with customer prior to meeting
* Provides timely notification to GMs and Leadership of critical problems encountered, action taken, and anticipated effect on project objectives;
* Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
* Works with Supply Chain to ensure resolution of excess and obsolete inventory issues.
* Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
* Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
* Ensures customer demand (PO and Forecast) is managed and well understood by team members
* Communicates updated data to close gap between customer request and Foxtronics commitment (manage expectations)
* Tracks, trends and reports On-Time Delivery to customer request and Foxtronics commitment
* Understands contractual obligations of the contract related to:
* Flexibility allowances and manages requests for pull-ins and push-outs or cancellations
* Payment terms and invoicing
* Any potential penalties from customer
* Cost reduction obligations/targets and communicates to organization
* Excess and obsolete terms, recovery and escalation path as required
* Executes customer quotation requests
* Ensures accuracy of quotations to protect gross margin
* Ensures ECO process and impacts are captured and reported to customer.
* Monitors customer escapes events and lead internal team to root cause and corrective action driving closer of issues
*Other information:*
_Customer Complexity: _Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Program Manager may require more oversight to resolve customer issues.
*Qualifications and Experience*
* Demonstrates discretion, confidentiality, independent judgment and professionalism.
* Working within an Electronics Manufacturing Services (EMS) environment, managing customer programs from NPI through full production and lifecycle support
* Knowledge of Printed Circuit Boards (PCBs) and Printed Circuit Board Assemblies (PCBAs)
* Familiarity with SMT (Surface Mount Technology) and through-hole manufacturing processes
* Proven ability to manage customer relationships, timelines, cost targets, and deliverables in a high-mix, low-to-medium volume manufacturing environment
* Understanding of component sourcing, supply chain constraints, and obsolescence management specific to electronic components
* Experience with quality standards and compliance requirements (e.g., ISO, IPC standards such as IPC-A-610)
* Strong problem-solving skills related to manufacturing yield, test failures, and production challenges
* Ability to support quoting, cost analysis, and program profitability tracking within EMS operations
* Demonstrates effective customer interface skills.
* Effective analytical, planning and organizational skills.
*Supervision*:
* Does not have direct reports.
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Education:
* Bachelor's (Preferred)
Experience:
* Forecasting: 4 years (Required)
* IPC 610: 4 years (Preferred)
* ISO 13485: 4 years (Preferred)
* PCB: 4 years (Required)
* Surface mount technology: 4 years (Required)
* Electrtonics Manufacturing: 5 years (Required)
* Contract negotiation: 4 years (Required)
* Supply chain: 4 years (Preferred)
* Financial and Quality Metrics: 4 years (Required)
Language:
* English (Required)
Ability to Commute:
* Milford, CT 06460 (Required)
Work Location: In person
Languages
- English
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