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IT Support Analyst
Mr Lender
- Loughton, England, United Kingdom
- Loughton, England, United Kingdom
About
*Job Title:* IT Support Analyst
*Location:* Loughton, Essex
*Benefits*
* Working within a newly refurbished dedicated office space with onsite employee gym and parking
* Close road links to M11/M25/A406/A12 and London
* Central Line Train station within one-minute walk with quick access to Central London
* 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
* Pension Scheme
* Healthshield (health cash back scheme and counselling services)
* Eye Test / Glasses reimbursement scheme
* Last Working Day Lunch paid for by Company
* Various team and personal reward incentives
* Social events
*Who are we?*
PDL Finance Limited. Established in 2009 and regulated by the FCA, with a proven track record for customer and employee satisfaction.
*What we are looking for:*
The IT Department provides support for all the internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets and tasks on the IT helpdesk are completed for swift resolution within company SLA’s. You would also be required to join the Out of Hours team to remotely support the staff at weekends on a rota basis.
This role will enable someone with a good grounding in IT support the ability to enter our company\\small IT team at a pivotal point of our growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support\\ infrastructure and develop targeted experience in the specific discipline of their choice.
*Main duties and responsibilities:*
* To be responsible for the day-to-day delivery of first line and second line support to the organisation and act as one of the first points of contact on the IT Service Desk
* To provide IT support and preventative maintenance for all the office
* To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner
* Ensure that IT issues and faults reported to the IT team are resolved in the shortest possible time, meeting the department's service level targets, and minimising the disruption to systems critical to the business operations
* Ensure the IT systems are running efficiently and perform regular health checks and assessment to check hardware status and labelling of equipment and cables are up to date
* Ensure IT assets are always kept up to date using programmatic tools and spread sheets
* Resolve complex hardware/software problems including printing/application issues
* Administration and support for Office 365, Exchange online, Azure AD and PowerShell
* Administration and support for mission critical Azure hosted cloud-based systems
* Perform Installations, configurations, setting up of servers, workstations and mobile devices
* To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems
* Prioritise support and maintenance tasks in order to meet service level expectations
*Technical Skills:*
* Hands on strong technical experience
* Strong Windows Server, Active Directory, Office 365, Exchange online skills
* Excellent Networking skills (DNS,DHCP,TCP/IP, Firewalls, switch management)
* Have at least 2 years 1st \\ 2nd line IT support experience
* Good knowledge and working experience with Microsoft O365 and Microsoft Azure
* Working knowledge of voice platforms (e.g. VoIP, PBX, Microsoft Teams)
* Experience working within an ITIL Service Desk methodology
* Credible knowledge/experience of supporting Active Directory, Group policies in a hybrid 2023/azure AD environment
* Working knowledge or experience in supporting virtual infrastructure and systems namely Hyper-V
* Working knowledge of backup solution/systems
*Person Specification:*
* Be energetic, goal oriented, detail conscious and be very methodical in your approach to work and projects
* Ability to communicate effectively verbally and in writing
* You must act with integrity
* Have the ability to stay calm under pressure
* You must act with due care, skill and diligence
* You must be open and cooperative with the FCA and other regulators
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Discounted or free food
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Private medical insurance
* Referral programme
* Transport links
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Experience:
* IT support: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Languages
- English
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