Solutions Architect

As a Solution Architect, you will partner with internal and external stakeholders to provide technical solutions for Ex Libris customers.

In this position, you will also…
• Attends meetings with potential clients to determine technical and business requirements and ensures that all necessary information is collated prior to producing a solution.
• Provides consultation to Account Managers and prospective customers, via telephone, email or webinar.
• Provides effective product and technology demonstrations to audiences of varied technical knowledge.
• Provides technical solutions in a professional manner and ensures solutions fit within the customers’ requirements.
• Develops account plans in collaboration with the Account Manager/Director.
• Interfaces with the Professional Services team, articulating customer requirements, to ensure a smooth transition from Sale to Delivery.
• Attends customer user group meetings, sales meetings, and occasional industry conferences.
• Assists with RFP responses.

Reasons you should apply…
1. You are a self-starter!
2. You want the chance to help libraries move forward!
3. You want to work with a suite of the best products in the market!

This job may not be a fit if…
1. You are looking for a role in coding.
2. You don’t like doing presentations/demonstrations in front of customers.
3. You don’t have strong communication skills.

Qualified Candidates must have…
• Bachelor’s degree or higher in a related field or equivalent combination of education and experience.
• Minimum 3 years experience working with a library integrated system or a library service platform.
• Presentation experience, with a strong skill set in planning and leading online and in-person presentations.
• Knowledge of current and evolving library practices and trends.
• Strong interpersonal skills, with the ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.
• Strong verbal and written communications skills.

Superstar Candidates will ALSO have…
• Masters’ degree in Library Information Science.
• Experience working with Alma.

Tagged as: Alma, General, Primo