Desktop Support Analyst - 2nd LinePPF (Pension Protection Fund) • Croydon, England, United Kingdom
Desktop Support Analyst - 2nd Line
PPF (Pension Protection Fund)
- Croydon, England, United Kingdom
- Croydon, England, United Kingdom
About
Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote
Salary: £35,000 to £36,500 per annum plus Civil Service Pension and other benefits
Tenure: Permanent -Unfortunatelywe are unable to consider applicants thatrequiresponsorship for this position
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension systemplaying a vital role in strengthening retirement security nationwide.
Werelooking for aDesktop Support Analystto join our busy Service Delivery team to become a critical customer-facing member of the Department.
The key responsibility includes providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment. No day is ever the same; typical tasks will include managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software / application handling, and optimising support practices.
Werelooking for someone with a proventrack recordin a 2nd line support role. This should be from a professional services environment (financial services preferred) that deals with business-critical teams in an end-user organisation, rather than working in a managed services or IT consultancy setting.
Youllbring excellent customer service skills to everything you do
this includes the ability to clearly communicate both technical and non-technical information to a diverse user base, remain calm and effective under pressure, and apply a logical, structured approach to prioritising tasks.Youllhave a natural aptitude for problem-solving and be comfortablemaintaininga consistently high standard of work, whetheroperatingindependently or as part of a supervised team.
Youlldemonstratea high levelof knowledge in Microsoft 365 anditsapplications, alongside solid experience in incident management, faultdiagnosisand resolution. An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable.
Sound like you? Apply now.
The Service Delivery team at the PPF provide a 7am
7pm technology service at two siteslocatedin the Croydon Head Office and the smaller Cannon Street (London) office.
The post-holder will deliver this role from the Croydon location and may, on the rare occasion, be expected to travel to the London site. In exceptional circumstances where incidents occur there may be a business need to work out of hours.
Wereproud to be aDisability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If yourequireany reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the supportrequired.
We embrace diverse talent welcoming people with different beliefs,backgroundsand ways of working.Whatever your background, and however youidentify,youllbe welcome here.
No agencies please TPBN1_UKTJ
Languages
- English
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