About
This posting intends to fill one (1) part-time IT Technician vacancy, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years.
Purpose To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD’s technology infrastructure.
Nature and Scope Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.
Duties and Responsibilities
Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
Responds to and resolves tier one user questions and requests within established service level agreements.
Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
Performs related duties as required.
Required Education
High School Diploma or equivalent
Required Experience Qualifications
Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
Knowledge Of Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
Skills To Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
Desirable Qualifications
Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, or related field or equivalent experience
1 or more IT technical certifications
Experience with coding, programming, scripting or automation and orchestration toolsets
Experience with ServiceNow workflows
Experience in Azure or other cloud infrastructure platforms
Experience with creating dashboards and reports
Experience with backup/data protection tools
Experience with Database Administration
Experience working for a utility or municipality
Physical Requirements Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Equal Employment Opportunity SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Hybrid Work
This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
CalPERS
SMUD is a CalPERS agency. As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit www.calpers.ca.gov.
We recommend you create a SMUD Candidate account through our SMUD Careers page, upload your resume and cover letter to be considered for this and other open positions.
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Languages
- English
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