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Employee Engagement CoordinatorTeleperformance USAHialeah, Florida, United States

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Employee Engagement Coordinator

Teleperformance USA
  • US
    Hialeah, Florida, United States
  • US
    Hialeah, Florida, United States

About

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

  • Create and rollout employee engagement programs and initiatives including Corporate Social Responsibility  
  • Develop and implement Great Place to Work action plans  
  • Own the execution and success of domestic and global campaigns  
  • Oversee regional Employee Engagement Specialist and Citizen of the World Ambassador teams  
  • Management of employee recognition programs and annual awards  
  • Promote site events through written articles and social media  
  • Conduct audits to ensure charitable efforts align with processes  
  • Manage budgets for monthly,  quarterly   and annual activities  
  • Excellent oral and written communication skills, as well as outstanding interpersonal skills  
  • Ability to work independently and  possess   a strong set of creative thinking skills  
  • Able to  facilitate   group and team efforts on a wide variety of initiatives  
  • Assist   with other duties as  required   and requested by supervisor or other management staff  
  • Thrive as a team player in a fast paced, high energy, change orientated environment  
  • Ability to  multitask   is critical  
  • Must  always present a professional appearance and manner  

Required Skills

  • Minimum  1 year   previous   admin experience in high paced customer focused environment  
  • Requires being highly customer‑service–oriented, outgoing, and energetic  
  • Excellent organizational and communication skills  
  • Ability to prioritize and complete multi-task assignments  
  • Strong attention to detail  
  • Microsoft Office (Word, OneNote, Power Point, Excel)  
  • Knowledge of  Social Media   – Facebook, Twitter, Instagram, YouTube, etc.  
  • Must be flexible with availability and schedule to meet business needs  
  • Solid organizational, administrative, leadership and time management skills  
  • Able to  demonstrate   personal ownership of tasks and follow through to obtain desired results  
  • Skilled in  determining   why and how tasks should be  attempted   and their effective completion  
  • Proven experience in overcoming unexpected difficulties and using logical  problem solving   skills  
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit check  

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

  • Hialeah, Florida, United States

Languages

  • English
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