About
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Phoenix, AZ and Birmingham, AL. The SRC Application System Manager (ASM) is accountable for the operational stability, availability, and risk posture of assigned applications supported by the Service & Reliability Center (SRC). This role acts as the primary technology owner for run-the-bank execution, ensuring effective incident response, access governance, compliance with security and regulatory standards, and coordination across application, infrastructure, and vendor teams. Key Responsibilities: Own day-to-day production health of assigned applications within the SRC model, including availability, performance, and resiliency. Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed. Ensure appropriate monitoring, alerting, and observability are in place and continuously improved. Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents. Accountable for SRC change execution quality for assigned applications. Ensure changes are production-ready, appropriately tested, and aligned with SRC change standards. Coordinate with Application Tech Leads (ATL), engineering teams, and vendors for release activities. Identify operational gaps and lead initiatives to improve stability, automation, and support maturity. Contribute to SRC standardization efforts (runbooks, shift handoffs, operating procedures). Strong experience in production application support within a 24x7 enterprise environment. Proven incident management and problem-solving skills. Working knowledge of: ITSM (e.g., ServiceNow) Access management and security controls Change and release management processes Ability to communicate clearly with technical teams, risk partners, and leadership. Preferred Qualifications: Experience in financial services technology or other regulated environments. Familiarity with SRC operating models and/or global production support organizations. Experience partnering with offshore or vendor-based support teams. Understanding of resiliency, failover, and disaster recovery concepts. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Languages
- English
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