Software Engineer - L3 Support

Location: This is a remote role, we have teams in all time zones.

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• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  
• Participate in upstream communities
  
• Develop bug fixes, backport patches, and work with upstream for inclusion
  
• Review code produced by other engineers
  
• Demonstrate good judgment in technical methods and techniques
  
• Prioritize work and manage your time effectively against those priorities
  
• Participate in team discussions to improve processes, tools, and documentation
  
• Maintain clear, technical and concise communications
  
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  

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• An exceptional academic track record
  
• Background in Computer Science, STEM or similar
  
• Experience with Linux and open source software
  
• Experience with at least one of Python, Go, C or C++ on Linux
  
• A drive to learn unfamiliar technology and deep-dive difficult issues
  
• Willingness to travel up to 4 times a year for internal events
  

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• You love technology and working with brilliant people
  
• You are curious, flexible, articulate, and accountable
  
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems
  

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. xcfaprz Whatever your identity, we will give your application fair consideration.