3rd Line Engineer (Banking)

Click Digital

+2
+1
London, England, United Kingdom

+2
+1
London, England, United Kingdom

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About

We are recruiting for an IT Technical Specialist on contract to work for a leading Banking Group in London. Job Description: The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support. Key Responsibilities: • Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues. • Communicate effectively on complex issues to meet business and customer requirements. • Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. • Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles. • Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices. • Progress/close incidents to a satisfactory conclusion on the incident management system. Requirements: • Ability to identify personal development needs in line with business objectives. • Adherence to Information Security Policies, reporting any potential or actual security events or other security risks to the organization

Nice-to-have skills

Information Security

London, England, United Kingdom

Work experience

IT Project Manager
IT Consultant

Languages

English

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