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About
If you think you are the right match for the following opportunity, apply after reading the complete description.
Key Responsibilities
Manage the end-to-end service delivery processes for IT services and solutions.
Act as the primary contact for clients regarding service delivery issues, ensuring high levels of client satisfaction.
Monitor and report on service performance, managing SLAs and KPIs effectively.
Coordinate with internal technical teams and external vendors to resolve service issues promptly.
Lead continuous improvement initiatives to enhance service quality and operational efficiency.
Manage service delivery escalations and ensure timely resolution.
Develop and maintain service delivery documentation, processes, and best practices.
Collaborate with project managers to ensure smooth transition of new services from project to live operations.
Support budgeting and forecasting activities related to service delivery.
Qualifications and Experience Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field. xcfaprz
Minimum Qualification: ITIL v4 Foundation
Bachelors’ Degree an IT discipline
Preferred Qualifications: ITIL Expert Level & an Agile Service Manager certification
5+ years of relevant experience
At least B2 TEFL or higher in English.
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Languages
- English
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