Cloud Infrastructure Engineer

Role Title: Infrastructure Engineer
Increase your chances of an interview by reading the following overview of this role before making an application.
Business Area: Managed Services

As part of our ongoing reshaping within eir evo our strategy has been to re-position eir evo as an integrated telecommunications and information technology services provider. As part of the Managed Service team, this role has responsibility to be an integral member of a dedicated team providing critical services.

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• Act as a key member of a team within a dedicated team providing operational support to a Major Customer.
  
• Demonstrates best practice focused on Customer Response management and SLA Management.
  
• Work with the team to execute consistent excellent service management that produces consistently high levels of customer satisfaction.
  
• Successfully delivering the target Customer Experience
  
• Management of and compliance with customer SLAs
  
• Work on own personnel development to contribute to the capability of the Customer Response team
  

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• Familiarity with Azure environment, monitoring & troubleshooting.
  
• Elastic Load Balancers & Scale Sets
  
• IaC deployment for Azure using Git, Jenkins & Terraform
  
• Expressroute
  
• Azure routing, UDR, VNET peering.
  

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• SmartCentre Management with Integration to Azure
  
• Cloudguard
  
• VMSS
  
• App & URL Filtering, IDS, Antibot, Decryption
  

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• General routing & Switching. BGP
  
• packet capture & troubleshooting
  
• IPSEC VPN
  
• Catalyst 8K physical & virtual routers
  
• Firepower Management Centre
  
• Firepower Threat Defence Appliances
  
• Firewall management, monitoring, troubleshooting, capacity & performance planning.
  
• ACI routing & switching, L3Out
  

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• Experience - Min 8-10 years industry experience
  
• Industry Background – Comms/ICT
  
• Knowledge of Business core ICT solutions portfolio
  
• Knowledge of Fixed Line Telecoms technology and infrastructure
  

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• SLA Metrics
  
• Adherence to Performance Management process.
  
• Customer satisfaction metrics
  
• On line resolution
  
• Customer Experience improvements related to delivery
  
• Support ISO compliance
  

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. xcfaprz If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

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