About
If the following job requirements and experience match your skills, please ensure you apply promptly.
Job Title:
IT Support Engineer – Level 2 / Level 3
Department:
IT
Reports To:
IT Manager
Location:
Hybrid (Dublin HQ, EU scope, WFH)
We are looking for an experienced
IT Support Engineer (Level 2 / Level 3)
to join our IT team in Dublin.
This role plays a key part in supporting and maintaining CCS Cleaning’s European IT environment, including Microsoft 365, Entra ID, endpoint management, security response, and core infrastructure. You will act as the escalation point for Level 1 engineers, resolve complex incidents, and help implement improvements across our systems. This is an excellent opportunity for someone who wants autonomy, ownership, and the chance to contribute to a modernising IT landscape.
Mission
Established in 1966, CCS have been in the cleaning business for over 50+ years. We are a diverse team of around 2K+ talents across 8 European countries. We deliver industry-leading cleaning to our customers each day. Our loyal and increasing client base trust CCS to provide professional and unrivalled cleaning results. We are a family‑run company that believes in sustainability — for our planet, our people, and our clients. Operating across the retail and hospitality sectors, we pride ourselves on our informal work culture, strong teamwork, and commitment to responsible, environmentally focused cleaning practices.
Key Responsibilities
Act as escalation point for Level 1 issues and resolve complex technical incidents
Support Windows, iOS, and Android environments
Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
Manage Entra ID users, groups, Conditional Access, and MFA
Manage endpoints using Intune / SureMDM and ensure device compliance
Support Windows Server, Active Directory, Group Policy, and replication issues
Assist with networking and connectivity (DNS, VPN, remote access)
Respond to security alerts, phishing incidents, and account compromises
Use PowerShell to automate tasks, audits, and reporting
Identify process gaps and support rollout of new systems
Essential Qualifications And Skills
Proven Level 2 / Level 3 IT support experience
Strong Microsoft 365 and Entra ID administration skills
Windows OS troubleshooting expertise
Structured troubleshooting approach
Comfortable working in a lean IT team
Desirable
Intune / MDM experience
Windows Server administration
PowerShell scripting
Exposure to security tools (Defender, SIEM concepts)
Working Style
Structured, calm under pressure, strong communicator, able to prioritise critical issues, and takes ownership through to resolution.
Why This Role Exists
To strengthen CCS Cleaning’s IT capability during a period of team rebuild, security uplift, and increased reliance on cloud‑based systems across Europe. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. CCS is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, customers, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. xcfaprz At CCS we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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Languages
- English
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