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IT Support EngineerThe Work Shop Resourcing Ltd • Romsey, England, United Kingdom
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IT Support Engineer

The Work Shop Resourcing Ltd
  • +2
  • +2
  • GB
    Romsey, England, United Kingdom
  • +2
  • +2
  • GB
    Romsey, England, United Kingdom
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About

Are you passionate about Technology and love delighting customers, where you can grow and develop within a IT support Company. Our client is looking for a field based IT Support Engineer. *Must be a driver* Our client is looking for a growing provider of outsourced/ MSP { IT services to businesses and charities on the south coast. Our clients typically operate computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The company has enjoyed continued growth over the last ten years and we are looking for people to join us who want to be part of this ongoing journey. The benefits of IT Support Engineer: * 24 days holidays rising by one day per full year up to a maximum of 28 * Private medical and dental cover, life cover and critical illness. * We also contribute to the standard pension provision which is 5% employee and 3% employer. * We also fund social events which we typically run 3 or 4 times a year. The Role of IT Support Engineer There are two elements to this role. The primary element is providing on-site customer support which may include configuration and installation of IT equipment. This means customer facing skills are key in this position. The second element is to provide cover and backup for our Helpdesk function. The role of IT Engineer is varied, fast paced and extremely rewarding. The world of IT is forever changing and the need for proactive knowledge development is key. Some of the key responsibilities will be: * Configuration and preparation of laptops and desktops (we primarily sell Lenovo) * Delivery and installation of equipment onto client sites * Providing on site support for clients * Providing help desk support to include resolution of support ticket Essential criteria or IT Support Engineer * Minimum 2 years experience working with IT * Knowledge and experience of Microsoft 365 * Azure experience is desirable but not essential * Flexiblity and a can do attitude * Confidence with dealing with customers – excellent verbal communication * Must be meticulous about time keeping and proactive communication/updates with both customers and colleagues Office Location edge of Romsey Based on the edge of Romsey in Hampshire, our office is located 5 minutes from Romsey and 25 minutes, or less, from Ringwood, Salisbury, Southampton, Winchester. The office has free parking, great views and many woodland walks that are perfect for a lunch time stroll! If you have worked in a IT Support, technical support, service desk environment role with a good understanding of Office 365. Please contact The Work Shop today for a chat. IT Support Engineer, Technical Support, Product Support, 1st Line Support, Helpdesk, MSP, Managed Service Partner, Azure, Office 365, Configuration of Laptops, Ticketing

Nice-to-have skills

  • Azure
  • Ticketing
  • Romsey, England, United Kingdom

Work experience

  • Desktop Support
  • Systems Administrator

Languages

  • English
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