Client Service Representative full time/part timeMaid Right - Fairfield • Norwalk, California, United States
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Client Service Representative full time/part time
Maid Right - Fairfield
- Norwalk, California, United States
- Norwalk, California, United States
About
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
Maid Right seeks a Customer Service Representative, who drives sales by effectively booking estimates and one-time cleanings while delivering excellent customer service to existing customers. They can also be cross-trained to serve as an estimator or field manager.
Responsibilities:
Customer Service
Respond to and handle incoming telephone calls and web leads
Sell Maid Right services by phone to potential customers
Schedule estimates
Make back-marketing phone calls to re-engage customers
Maintain Social Media postings on Facebook, Instagram and other outlets
Increase the customer base to meet monthly standards
Meet or exceed quarterly and annual sales goals
Administrative:
Document and maintain all incoming calls from prospective customers and overall master records
Scan and maintain files on all estimates
Send thank you and/or welcome letters to franchisee prospects and after estimates
Requirements:
Phone, computer and communication and organizational skills
Excellent interpersonal skills
Sales and customer service experience
Able to work regular office hours
Valid Driver's License and Social Security card
Bilingual
Must be bondable; requires passing a criminal background check
Maintain professional appearance and demeanor consistent with the Maid Right image
Attendance and participation in all staff meetings
Abide by all rules, regulations, and policies
Benefits:
* matching 401k program
* Paid time off
* Bonus
* Paid sick leave
* Monday-- Friday flexible schedule
Physical Demands
Requires frequently: Standing, carrying and/or lift 25 lbs., walking, pushing, stooping, climbing, bending, crouching, crawling, sitting for long periods, reaching above and below shoulder level; full use of hands, good finger dexterity, lifting from floor to waist and twisting of torso. Must be able to function in high-pressure situations, take legible handwritten notes where necessary, have correctable vision and hearing. Also includes environmental exposure to chemicals typically found in cleaning solutions, air conditioned/heated home environments, low to medium noise levels such as that typical of cleaning equipment operations, and lighting as found in typical home environments.
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Franchisee reserves the right to revise or change duties as the need arises.
Languages
- English
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