Customer Service Coordinator I

Job Description

Overview

CTG’s long-standing Fortune 500 client is seeking a Customer Service Coordinator I to provide professional, efficient support to internal customers and departments. This role manages work orders, conference room scheduling, and internal events, acting as a key liaison across teams.

Type: Contract
Job Title: Customer Service Coordinator I
Location: Corning, NY
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Pay Rate: $17.89/hr - $18.50
Work Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Education: 2-year associate’s degree or equivalent work experience preferred

Why This Role:
This position is ideal for organized, customer-focused individuals who thrive in a fast-paced environment. The hybrid schedule provides flexibility, while offering opportunities for collaboration and professional growth.

Job Summary:

This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a hybrid work model, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

Key Responsibilities:

• Provide exceptional support via phone, email, and Teams
• Facilitate communication between departments to resolve inquiries quickly
• Schedule and manage conference rooms and setup requests
• Process work orders and coordinate with service partners
• Support planning and execution of internal events
• Maintain accurate records of requests, orders, and communications

Qualifications:

• Associate’s degree or equivalent work experience preferred
• Customer service, call center, or administrative support experience preferred
• Strong phone, keyboarding, and Microsoft Office skills
• Solutions-oriented with strong problem-solving skills
• Highly organized, detail-oriented, and punctual
• Professional, friendly, and positive approach to internal customers
• Excellent interpersonal, written, and verbal communication skills
• Ability to work under pressure and adapt to changing priorities

Additional Information:

• No third-party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with all applicable laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to .