Customer Service Representative (Scheduler)

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Donation matching
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Be the voice of our company: Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
• Drive the follow-through: Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers whove already contacted us.
• Text in real-time: Use our Podium dashboard to communicate with customers quickly and professionally.
• Keep the system clean: Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.
• Support every team: Youll interact with nearly every department, acting as the glue between customers and the rest of the company.

• Youre reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
• Youre proactive and focused. This is a high-output role. Its not a place for multitasking on your phone or watching background distractions.
• You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
• You love tech. Youre confident using systems like CRMs, scheduling tools, and communication platforms.
• Youre detail-obsessed. Accuracy is a must in this role.
• Youve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.

• Experience in appointment setting or a similar call-heavy role
• Familiarity with Zoho or similar CRM platforms
• You get a genuine kick out of exceeding expectations