Customer Service Representative

Job Description

Overview

Now Hiring: Customer Service Representative
Job Type: Full-Time | 8:00 AM – 5:00 PM (Flexible Schedule)
Location: Romeoville, IL
Pay Range: $19 – $22 per hour

What We Offer:

• Competitive pay and benefits package
• Career growth and advancement opportunities
• Team-oriented and supportive work environment

About Us:
Rubber Inc. has been serving customers since 1939, with operations in Illinois, Wisconsin, Missouri, and North Carolina. Our dedicated customer service team and outside sales representatives work together to deliver effective solutions and high-quality products. We are committed to providing outstanding service and fostering a people-first culture for both our clients and employees.

Position Overview:
We are seeking a Customer Service Representative who enjoys assisting others, solving problems, and working in a dynamic, fast-paced setting. In this role, you will serve as a key point of contact for both internal teams and external customers, delivering exceptional support across multiple channels including phone, email, chat, and in-person interactions.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Process orders accurately via phone and email
• Resolve customer concerns with efficiency and empathy
• Maintain strong knowledge of products and services
• Record customer interactions and follow up as needed
• Collaborate with internal teams to enhance the overall customer experience
• Build long-term relationships with customers through clear and effective communication
• Ensure orders are processed accurately and delivered on time
• Manage multiple tasks simultaneously and prioritize effectively
• Work within customer service systems and programs
• Uphold high ethical standards and comply with company policies

Qualifications:

• Minimum of 3 years of customer service or related experience preferred
• Familiarity with CRM platforms (e.g., HubSpot or similar tools)
• Comfortable handling a high volume of inbound calls
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and manage time efficiently

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