Client Care Coordinator

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Health insurance

• Provide hands-on skills training to caregivers.
• Conduct in-home supervisory visits to ensure care plans are up-to-date, appropriate care is being provided, and company policies and procedures are being followed.
• Communicate with clients and caregivers to ensure care plans are up-to-date, appropriate, and being followed.
• Conduct pre- and post-shift quality assurance calls with caregivers and clients.
• Ensure caregivers properly complete and submit care documentation. Review care notes.
• Notify management of changes-in-conditions and hospitalizations and document and resolve issues.

• Conduct comprehensive in-home assessments with prospective clients and draft customized client care plans.
• Conduct client re-assessments as needed.
• Ensure client care plans and supporting documentation are in compliance with state regulations and agency policies.

• Schedule caregivers for appropriate shifts with clients using scheduling software.
• Adjust schedules as needed based on client needs and caregiver availability.
• Participate in the on-call rotation for the office

• Promote a positive image of Right at Home within the office and in the community.
• Maintain client confidentiality at all times.
• Other duties as assigned.

• Intelligent, hardworking, and great attitude.
• Self-starter able to work independently using sound judgment.
• Ability to multi-task and work in a fast-paced environment.
• Highly organized with the ability to prioritize.
• Proficient with technology and Microsoft Office, especially Outlook and Word.
• Strong writing and analytical skills.
• Former experience caregiving and/or at a home care or home health agency is a plus.
• Team player with great energy and empathy.

• 3+ years of experience is required. Social Workers, LPNs and CNAs with appropriate experience will be given preference for this position. Pay will be commensurate with experience and education.
• Must have a smartphone and be proficient with software required to complete and manage tasks.
• High school diploma required, college degree preferred.
• Valid driver's license, current auto insurance, and reliable transportation.
• Willing and able to travel within northwest Indiana (Lake, Porter & La Porte Counties). Mileage will be reimbursed.
• Annual TB testing, background check, drug/alcohol screening will be required.