Dental Client Relations Associate

Job Description

Salary: $18-$23 DOE

Zahntechnique is a dedicated team of dental artists who are passionate about crafting smiles one patient at a time. We are looking for an energetic, reliable, and solutions-oriented individual to join our all-star team. This role is accountable for optimizing client (dentist) satisfaction by ensuring accurate scheduling and on-time delivery of dental laboratory products and services.

The critical tasks and responsibilities of this position include as follows:

Ensure all pertinent information is received from the practice and adequate return dates are provided.

Support Management in the tracking of cases to ensure on-time delivery.

Facilitate communication between the dental practice and dental technicians.

Be familiar with the services offered by the company and able to discuss at a high-level with clients.

Review and understand all prescriptions for cases.

Enter case information into the laboratory management system accurately and free of typographical errors.

Foresee issues with cases as they arrive and act accordingly to avoid issues in production or delays to the client.

Answer phone calls and discuss confidential information with clients.

Order materials from vendors, as needed.

Ensure allocated work is completed by the deadline and escalate any delays to management in a timely manner to ensure the case maintain on-time arrival to the client.

Review all cases entering and leaving the department to ensure they are properly ready for the technicians to perform work.

Attend ongoing meetings with management to develop and implement systems to improve the companys performance.

Review reports to understand how the company is performing to expectations and provide action plans for improvements if the company falls short of goals.

Qualifications or experience include:

Required

Proficient in English - reading and writing

Prior customer service experience

Proficiency using Microsoft Windows

Type quickly and accurately, with 45 to 75 words per minute (WPM)

Standing for 2 or more hours a day

Ability to work in an office and manufacturing environment

Lifting 35lbs.

Desired

Graduate of a 2-year college or university

Full understanding of dental terminology and dental morphology

Prior experience working in a dental-related organization

Core Values:

• Pride
• Initiative
• Collaboration
• Accuracy
• Precision