Customer Relations Representative

Job Description

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

The Customer Service Representative I plays a vital role in supporting customer satisfaction by efficiently processing orders, addressing customer inquiries, and facilitating communication between internal teams and external partners. The position requires a detail-oriented individual with strong communication, follow up and organizational skills. Full training is provided. This role may also include administrative support responsibilities as assigned.

Key Responsibilities

• Accurately receive and enter customer orders via fax, EDI, or email, adhering to departmental standard operating procedures.
• Respond promptly and professionally to customer inquiries regarding orders, products, deliveries, and other related concerns.
• Serve as a liaison between internal departments and external customers to ensure timely and accurate order fulfillment and delivery.
• Maintain thorough knowledge of product lines, pricing, production schedules, and delivery timelines.
• Keep customer records and contact information current and accurate.

• Serve as the primary or backup