CSR

Job Description

Benefits:

• Employee discounts
• Health insurance
• Tuition assistance

• Answer incoming calls and emails from customers, providing information and assistance with appliance repair inquiries.
• Schedule appointments for service visits and manage technician calendars efficiently.
• Handle customer complaints and resolve issues promptly, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions in our database.
• Provide product knowledge and guidance to customers regarding appliance care and maintenance.
• Collaborate with technicians to ensure timely service delivery and customer follow-ups.
• Assist in processing payments and managing customer accounts.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

• High school diploma or equivalent; experience in customer service preferred.
• Strong communication skills, both verbal and written, with a friendly demeanor.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills with a focus on customer satisfaction.
• Reliable and punctual with a strong work ethic.
• Prior experience in the appliance repair industry is a plus.
• Willingness to learn and adapt to new processes and technologies.